English
Glossary
| Term | What it means |
|---|---|
| Agent / technician | Whoever does the field work with the app. In roles: Field agent. |
| Scope | The territories or clients a person sees and gets work from. Empty: the whole organization. See People. |
| Advance | Money handed out before it's spent and justified with expenses. See Funding. |
| Authorized area | A geofence where a clock-in counts as verified. See Geofences. |
| JSA | Job safety analysis: the safety checklist before working. |
| Quality audit | A review of a finished job, at random or by rule. See Quality inspections. |
| Custody audit | Asking someone to account for the equipment or vehicle in their custody, with photos. See Custody audits. |
| Intake inbox | Where client messages arrive by email, WhatsApp or other systems. See Intake. |
| CAPA | Corrective or preventive action. See Corrective actions. |
| Category | A ticket's kind of work, with the skills it asks for. See Ticket categories. |
| Console | The web application at <your-workspace>.app.waydot.mx for office and dispatch. |
| Employer cost | What the company pays on top of the wage: employer IMSS and INFONAVIT and state payroll tax. |
| Custody | Who or where holds an inventory unit. |
| Dispatch | Assigning or offering a ticket to the best agent. See Assign a ticket. |
| Escalation | Telling someone else or taking back a ticket nobody accepts. See Escalation chains. |
| Workspace | Your company in WAYDOT, with its own address. See Create a workspace. |
| Evidence | A job's photos, with their location and time. |
| Employee file | An employee's employment record. See Employee file. |
| Funding | How each person gets the money they spend in the field. See Funding. |
| Geofence | An area drawn on the map that verifies arrivals and clock-ins. |
| Incidencias | What changes a period's payroll: absences, overtime, leave, bonuses, deductions. |
| Hierarchy / territories | A client's regions, zones and places organizing its sites. See Clients → Territories. |
| Payroll register | The list of what each person is paid in a payroll period (lista de raya). |
| Task list | The forms a technician fills in on a job. See Task templates. |
| Module / add-on | A part of WAYDOT your plan includes or that's added. See Plans and modules. |
| Service level (SLA) | The response and resolution deadlines of each contract priority. |
| Offer | A ticket proposed to a technician, expiring in minutes. See Offers. |
| Payroll period | The days a payroll pays, for a pay group (weekly, fortnightly, monthly). |
| Pre-payroll | Reviewing the calculated payroll before approving it (prenómina). |
| Priority | A ticket's urgency per the client's contract (P0 most urgent). WAYDOT never sets one by default. |
| Trail | An agent's GPS trail while their shift is open. See Route trail. |
| Role | A set of permissions. See Roles and access. |
| SDI | Integrated daily wage: the base for IMSS contributions. |
| Follow-up | An extra visit to finish a job; recorded as a follow-up ticket. |
| Site / branch | The place where a job is done. See Sites. |
| Requester | A client person approved to request service by WhatsApp or email. |
| Ticket | A service job at a site, with its priority, deadline and evidence. See Tickets. |
| Stamping | Sealing a payslip as a CFDI with the SAT. See Payroll CFDI. |
| Pay group | Weekly, fortnightly or monthly: how often someone is paid. |
| Shift | A person's work schedule, with start, end and break. See Shifts and rotations. |
| Unit | An individual piece of inventory equipment, with its asset number and serial. |
| Variant | A piece of equipment's exact model in the catalog. See Asset catalog. |
| Scheduled visit | Recurring work (preventive maintenance) that raises tickets by itself. See Scheduled visits. |