English
Follow-up, performance and gallery
Seguimiento (follow-up)
Seguimiento: what you have to attend to. Nada pendiente if nothing.
| Section | What it holds |
|---|---|
| Defectos por corregir | What a quality audit asked to fix. To mark it fixed, first upload a photo of the correction on the ticket; then Ya lo corregí with Qué corregiste (what you fixed). |
| Acciones de seguridad | The corrective and preventive actions in your name: Empezar, and when done Ya está hecha with Qué se hizo (whoever verifies it reads it). It stays Reportada, en verificación. |
| Mis reportes de seguridad | The hazards and incidents you reported, with their Revisión, Causa raíz (root cause) and Acciones correctivas. |
| Mis listas de seguridad | The checklists you answered, Liberada (cleared) or Trabajo detenido (work stopped). |
| Alertas SOS | Yours. |
Desempeño (performance)
Desempeño: your period's numbers, and how they've moved.
| Group | Measures |
|---|---|
| Servicio | Resueltos (resolved), SLA cumplido (resolved within the agreed time), Tiempo medio (average time to resolve). |
| Calidad | Audits passed of those graded. |
| Asistencia | Asistencia (shifts covered), Puntualidad, Trabajado (hours recorded), Tiempo extra (over schedule). |
If your pay has incentives, they're paid on these numbers. See Performance.
Galería (gallery)
Galería: search, review and clean up the evidence stored on the phone. Sort by Más recientes or Más antiguas, filter by date, select several (Descargar, Eliminar seleccionadas). A photo can be Archivar (archived: out of the gallery without deleting; see Archivo), shared or deleted. Photos you take as evidence on a ticket are kept here.
Notificaciones (notifications)
Notificaciones: what dispatch has told you, by day, with Sin leer (unread) and Marcar todo leído. What arrived Mientras estabas fuera de turno (while off shift) is grouped apart. Set what reaches you in Settings → Notificaciones.