English
Defects
A defect is a finding against a job that needs remediation: something badly installed, incomplete or undocumented. It has an owner to fix it, a due date by severity, and is verified by an auditor other than whoever repaired it.
Where it is: Compliance → Quality → Defects. Who sees it: those who can read the quality record; verifying needs write quality rules and verify defects. Plan: Quality assurance module.
Logging a defect
When grading an inspection (Add defect) or with New defect:
| Field | What it is |
|---|---|
| Job that needs remediation | The ticket it refers to. |
| Category | Workmanship, Incomplete, Safety, Documentation or Materials. |
| Severity | Minor, Major or Critical. It sets the due date when logged: 24 hours for critical, 72 for major and 240 for minor (configurable). |
| Summary | One line, up to 200 characters. |
| Description | What is wrong. |
| Owner | Optional: by default, the job's technician. Choose someone else changes whose it is. |
States
| State | Meaning |
|---|---|
| Reported, no owner | Logged. |
| Owner assigned | Someone took it on. |
| Repaired, awaiting check | It was fixed and waits for verification. |
| Repair verified | An auditor confirmed the repair. |
The defect
| Section | What it holds |
|---|---|
| What is wrong | Summary and description. |
| Classification | Category, severity and Found in (the inspection or job). |
| Ownership | Owner and due date. |
| Correction | Repaired (when) and What was done, with the repair evidence. |
| Verification | Who verified and when. |
In Move this defect on:
- Take ownership: the owner takes it.
- Upload proof of repair: a photo or video of the repaired work, with where and when it was taken (from the console you enter Capture latitude, Capture longitude, accuracy and time). It can also be uploaded from the field app.
- Mark repaired with what was done.
- An auditor who didn't do the repair reviews the proof and chooses Verify repair, or Return for rework (notes are required to return it).
Reopen takes a defect back to reported.