Dispatch

The Home and Dispatch groups of the menu cover a dispatcher's or supervisor's daily work: seeing what is happening, receiving requests, raising and assigning tickets and getting ahead of breaches.

Guide	What for
Dashboard	The operations, compliance and people overview.
Assistant	Asking about the operation in plain language.
Live map	Tickets, agents, sites and SOS on the map.
The ticket queue	Searching, filtering and acting on several tickets.
Raise a ticket	Creating a ticket from the console.
The ticket	Everything a ticket holds and how it is resolved.
Assign a ticket	Choosing an agent, reasons and exceptions.
Ticket lifecycle	States, automatic dispatch, offers, SLA, priority and escalations.
Intake	Messages from email, WhatsApp and other systems; requesters.
Risk triage	Tickets likely to breach their deadline.
Routes & fleet	The suggested visit order and its savings.